Employment Opportunities

Relocation Coordinator
Position: Non-Exempt
Department: Operations
Contact Name: Human Resources Department
Contact Email: jobs@cambridge-housing.org
Contact Phone: 617-864-3020
Contact Fax: 617-649-1936
Date Posted: 3/27/2019
Posting Expires: 4/5/2019
Position Location: CHA Central Office
Position Description:

This is a 2 year contract. The principal role of this position is to plan and execute a series of short and long term moves involving relocating public housing residents from several developments to other dwellings while their housing units are renovated. The Relocation Coordinator position will be responsible for meeting with each family, outlining options for potential relocation, maintaining a database of relocation options and resident choices and managing all aspects of the physical move in accordance with approved relocation plans and in compliance with the Uniform Relocation Act.

Relocation Coordinator - Full Job Description

Position Description:

The Cambridge Housing Authority seeks applicants for a 2 year contract position of Relocation Coordinator to plan and execute a series of short and long term moves involving relocating public housing residents from several developments to other dwellings while their housing units are renovated. The Relocation Coordinator position will be responsible for meeting with each family, outlining options for potential relocation, maintaining a database of relocation options and resident choices and managing all aspects of the physical move in accordance with approved relocation plans and in compliance with the Uniform Relocation Act.

Position Qualifications:

Bachelor’s degree or at least 3 years prior work experience with affordable housing, relocation activities or real estate. An equivalent combination of education and experience may be considered. Experience with apartment search, tenant selection or real estate markets preferred. Must have strong communication and computer skills (MS Word, MS Excel, MS Access, and MS Outlook). 

Essential Duties and Responsibilities

The below statements describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

 

  • Reviews relocation plans to ensure compliance with all tenant rights and guarantees regarding potential moves.  Ensures all activities are conducted according to plan and CHA policy.  Will require meeting with CHA Operations and Planning and Development staff as well as resident leaders and advocates.
  • Meets with families individually to plan moves, explains options and coordinate services to meet their particular housing needs as necessary. Coordinator will interact with diverse, multicultural, multilingual families, seniors and disabled individuals on a daily basis. An understanding of the sensitivity to confidential information as well as the stresses inherent in the relocation process for low-income families will be critical.
  • Maintains knowledge base regarding resident preferences, needs and available public housing  units. This involves frequent contact with residents, attending site meetings and CHA vacancy meetings to monitor flow of available units and match with residents.
  • Schedules and coordinates resident moves within CHA Developments and through the Housing Choice Voucher (Section 8) Program.  This will involve coordination with CHA Operations to identify available units, track readiness for moves and ensure that resident is prepared for the new developments to which they will move.  Works with HCV staff to coordinate appointments for voucher issuance and ensures residents are adhering to HCV process from application through lease-up.
  • Processes reimbursements for residents paying any increased costs during time out of their originating development (some households will incur costs such as increased utilities or slight rent increases, and these overages are CHA responsibility until the resident returns to their development). Maintains records of utility costs and other miscellaneous expenses and maintains the Relocation budget for each affected property in concert with Ops and P&D staff.
  • Serves as principal point of contact for residents throughout the relocation planning and moving process. Is responsive to resident concerns on an individual and development-wide level. Conducts meetings and sends notices as necessary to keep residents informed about progress with the redevelopment projects, potential deadlines and proposed effects of project milestones on the relocation timeline.  Attends construction meetings and operations staff meetings as necessary to remain apprised of issues which impact resident moves.
  • Maintains contact with residents while relocated to monitor potential changes to household or other circumstances which could necessitate an alteration of relocation options.
  • Plans and schedules physical moves from and return to public housing units, including procurement of movers and moving supplies, coordination of utility service transfers, scheduling of packing assistance and tenant coordinator workforce in support of relocation efforts and ensures processing of payments for moving and associated cost.
  • Assists site management with unit inspection of units post-move to ensure condition is broom clean and ready for construction.  Coordinates service delivery for residents in need of assistance with cleaning, clutter removal, extermination or other associated preparatory work prior to move.  Repeats upon readiness to return to original development.
  • In accordance with Fair Housing regulations, coordinates with Operations staff and Legal Department to ensure that any applicable reasonable accommodation requests due to residents disability are handled in conjunction with any move and that all assistive devices, modifications or other special needs are appropriately provided for any unit resident occupies.
  • Assists residents electing to avail themselves of the Housing Choice Voucher (HCV) program with  apartment search.  This will require coordination with HCV staff, local non-profits and affordable housing providers, municipal resources and private landlords.  As Cambridge is a high cost rental market, it can be difficult to locate appropriate housing for voucher holders, and many residents are unfamiliar with the process.  Significant regular outreach to families and landlords will be required to successfully house relocated residents with HCV resources. Relocation Coordinator may be required to procure and retain services of realtor to assist with apartment search and managing the transition from public housing to the private market.
  • Creates and delivers regular reports to multiple stakeholders on relocation progress, unit status, outstanding issues and potential obstacles to successful relocation.

Application Procedure:

Please send cover letter and resume to: jobs@cambridge-housing.org

Resumes may also be dropped off in-person or mailed to: CHA Central Office 362 Green Street, 3rd floor Cambridge, MA 02139

Please reference position title in subject line. Resume and over letter must be an attachment and not included in body of email.


It is the policy of the Cambridge Housing Authority to give preference in employment to Section 3- eligible individuals.  The Cambridge Housing Authority is an equal opportunity affirmative action employer.  Minorities, handicapped and others are encouraged to apply.

 

TDD 1-800-545-1833, x 112

(Telecommunications devices for the deaf)

Pay Grade:

Pay Grade 11

Salary:

Salary: $ 33.36/hourly

About Cha:

The Cambridge Housing Authority seeks applicants for the position of Relocation Coordinator to plan and execute a series of short and long term moves involving relocating public housing residents from several developments to other dwellings while their housing units are renovated.  The Relocation Coordinator position will be responsible for meeting with each family, outlining options for potential relocation, maintaining a database of relocation options and resident choices and managing all aspects of the physical move in accordance with approved relocation plans and in compliance with the Uniform Relocation Act.

A retroactive salary adjustment for 2019 is subject to ongoing collective bargaining negotiations,

Job Type:

Full Time