CHA Reopening Updates and Information

*If you are a CHA resident or voucher participant and have had a change in income or expenses, you may contact your Leasing Officer or Property Manager directly to request an Interim Recertification, or click here to make the request and someone will follow up with you.*


Effective July 6, 2021, the Cambridge Housing Authority will move into Phase 2 of the agency’s reopening plan. Please read the following updates pertaining to CHA’s continuity of services:

  • For a second consecutive year, CHA will not switch to summer hours and will continue to operate during normal business hours.
  • Central office staff members at 362 Green Street will begin to transition back to in-person working on a two day per week basis while continuing to provide services remotely until Sept. 7, at which time staff will return full-time.
  • The central office will remain closed to walk-ins during this time. Only authorized pre-scheduled personnel, clients, and visitors will be permitted and granted entry. If an in-person meeting is required, you should reach out to your CHA contact directly or by leaving a message through the main number.
  • Maintenance teams at CHA properties will be staffed full-time. Property management offices will be staffed during normal business hours on a rotating hybrid model and will be open to the public by appointment only.
  • CHA’s main phone line (617-864-3020) will now direct to the CHA reception desk at the central office. The answering service will remain as backup to ensure timely responses by appropriate personnel or departments.
  • Secure drop-box bins for important documents and files will remain in place at the central office entrance and at all CHA sites.
  • CHA residents can continue to call their respective property office for any work order requests. For requests during non-business hours, residents can call the CHA main phone line for the answering service to intake and dispatch the inquiry.

CHA is able to be thoughtful and flexible about this phased-in return to the office plan because of the extraordinarily high quality of service provided to our residents and participants through our current hybrid staffing model. Our agency has learned that by leveraging online tools, increasing phone calls, and managing mail processes we can serve our clients in a much more efficient way.

We are proud of the effort put forth by CHA employees to help our residents navigate a pandemic without a gap in services and for participating in initiatives to help protect against the virus. The CHA strongly encourages those who are not yet fully vaccinated to do so in order to help reduce the rate of infection in our community.

CHA Residents Receive COVID Vaccines

MARCH 2021 – A tremendous thank you to the Cambridge Public Health Department and the Cambridge Fire Department for their partnership in administering over 1,500 vaccines for CHA residents and staff at sites housing our most vulnerable populations. In addition to this initiative, residents who did not participate in this effort had already either received a vaccine or made prior arrangements through their medical provider.

Free COVID Testing Still Available

Per the City of Cambridge: Beginning Thursday, July 1, the City of Cambridge will offer free COVID-19 testing 1 day per week – on Thursdays – inside the CambridgeSide Mall. Testing will be located on the 2nd Floor above the Food Court. Free parking is available in the lower-level of the garage; entrance located on CambridgeSide Place. Click here for more information.

Are You a Landlord Looking to Fill a Unit Vacancy? CHA Can Help

If you would like your rental unit(s) to be added to our weekly Apartment Listings to market to CHA Section 8 voucher holders who are searching, please click here. Renting your unit to a Section 8 participant means that you – the landlord – will still receive full rental payment even if the tenant’s income changes. CHA currently works with over 1,000 landlords housing over 7,000 families in Cambridge and the surrounding areas.

Housing Choice Voucher Program (Section 8) Memo Updates

And for quick reference, Section 8 voucher holders are welcome to check the CHA’s regularly updated Apartment Listing by clicking here.

Helpful Links

VIDEOCHA Proudly Wears Face Coverings In Public And At Our Properties To Help Prevent The Spread Of COVID-19. For regular updates, follow the Cambridge Housing Authority on Twitter @CambHousing.