Yes. While we would prefer that communication during this pandemic be received via email, you can also call Rashida Jolly at 617-405-5513 and leave a message. We will return your call as soon as possible.
A decision will be made 10 business days after the necessary information has been received to evaluate your request. During this pandemic, it may take service providers a little longer to provide the information necessary to evaluate your request. However, as soon as all information is received, you will receive a letter from us regarding our decision once it has … Read More
No. You don’t have to use the form. You could make your request verbally (by phone) or in writing (email, letter). We will also accept a letter from your service provider (doctor, therapist, psychologist, case worker, social worker, etc.). Please be sure to list your full name and contact information as part of your email or be sure it is … Read More
Yes! You are still able to submit a Reasonable Accommodation request by phone, mail, fax and email. You may send your requests for reasonable accommodation to your property manager directly, or to Rashida Jolly, Senior Program Manager for Customer Service and Compliance: Mail to: 362 Green Street, 3rd Floor, Cambridge, MA 02139 Email to: email@example.com Fax to: (617) 902-2422 Call: 617-405-5513